Would you like to join a team of dedicated, intelligent professionals who work together as a team? If a compassionate company culture matters, consider that we come to the aid of our employees impacted by natural disasters. Interested in applying your talents as part of our team? Apply now.
The Softype family is a team of highly motivated and talented professionals, keen to learn and grow. We have a supportive work environment and encourage a culture of learning. Since the pace of technological change is accelerating every day, we need our team to stay on top of all new technological trends.
If you are seeking an opportunity for professional growth, and are willing to learn and contribute, join us.
You can also send your CVs to jobs@softype.com.
Key Relationships:
This role requires close collaboration with the Customer Success team to support various projects and tasks. Additionally, you will work with the Sales team to assist with demo planning, customer invoicing, accounts receivable, collections, and gathering customer feedback. Regular interaction with clients is also essential, addressing their new requirements and queries related to NetSuite.
Required Qualifications and Experience:
We are seeking a proactive individual with excellent written and verbal communication skills. The ideal candidate should possess strong troubleshooting abilities and be able to handle issues efficiently. A Bachelor’s degree is required for this position, along with a proactive approach to problem-solving and effective communication in both customer interactions and team collaboration.
Job Responsibilities:
Collaborate with technical and functional consultants to diagnose and resolve issues efficiently. Manage customer inquiries through phone, email, and chat, providing accurate information about Softype’s products and services. Utilize NetSuite expertise to address and resolve customer complaints in a timely manner. Ensure high levels of customer satisfaction by maintaining quality assurance standards. Continuously improve product knowledge and customer service skills by participating in training sessions.
Required Skills and Attitude:
The ideal candidate is a creative thinker who can proactively identify process and functionality improvements, lead solution enhancements, and confidently plan and achieve goals. They should excel at translating business requirements into efficient systems solutions, managing conflicting priorities, and handling complex workloads. Strong communication skills are essential, and the role requires an element of global travel. The candidate must demonstrate values-based behaviors aligned with the company’s core principles: excellence, respect, integrity, collaboration, and accountability.
Required Qualifications and Experience:
The candidate must be a creative thinker, capable of identifying areas for improvement and leading solution enhancements. They should have the confidence and judgment to plan and achieve goals, translating business requirements into effective systems solutions. Strong communication skills and the ability to manage conflicting priorities are essential. This role requires flexibility for global travel and a commitment to embodying the company’s core values of excellence, respect, integrity, collaboration, and accountability.
Job Responsibilities:
The candidate will manage project timelines, deliver high-quality solutions, and ensure customer satisfaction using a structured project delivery approach. They will consult with clients to understand business needs, map them to NetSuite, and design effective solutions. Key tasks include identifying gaps, configuring systems, building strong customer relationships, and collaborating with project managers for timely, on-budget delivery. Continuous learning and certification are essential to excel in this role.
Top employee benefits/ perks:
Required Skills and Attitude:
We’re looking for someone who is curious, motivated, and eager to learn. You enjoy solving problems, working with details, and understanding how things work in a business. Good communication skills—especially in English—are important, as you’ll be working with global teams. You should be organized, willing to follow structured processes, and comfortable working with others. Whether you’re a recent graduate or switching careers, what matters most is your attitude and desire to grow.
Required Qualifications and Experience:
You should have a bachelor’s degree in Business, Accounting, IT, Engineering, Computer Science, or a related field. You don’t need ERP experience—we’ll train you. It’s a bonus if you’ve had any experience (even academic or internship) related to systems, finance, logistics, or consulting. Knowing how to use tools like Excel or Google Sheets, or having a basic understanding of business processes like invoicing or inventory, will also be helpful.
Job Responsibilities:
As a Functional Consultant, you’ll help gather client requirements and document business processes, assist in configuring ERP modules like finance, inventory, or CRM, and support testing and training activities during implementations. You’ll also create user guides, draft process documentation, and coordinate with internal teams to deliver functional solutions. It’s a hands-on role with real impact from day one.
Top employee benefits/ perks:
Hands-on experience with NetSuite and real client projects
Comprehensive training and certification opportunities
Clear growth paths and professional mentoring
Supportive, team-focused work culture
Opportunities to travel and work across locations
Competitive salary, benefits, and work-life balance
We’re excited to meet curious minds ready to make things better, one process at a time.
APPLY NOWShrey holds a Master’s degree in Business Administration from the Australian Graduate School of Management, University of New South Wales, specializing in consulting.
With extensive experience in Enterprise Cloud Solutions (ERP) and Management Consulting spanning four continents, Shrey is equipped with the ability to bridge gaps between technology and business outcomes that will enhance customer experience. Having held leadership roles in consulting, advisory, and technology organizations across various geographies, Shrey brings a wealth of knowledge and a proven track record in general management, leadership, and business development. With excellent people management skills and a strong consulting background, Shrey is extremely passionate about adding value through technology and process re-engineering.
Shrey’s unwavering dedication to cultivate a high-performing, customer-centric culture at Softype will empower our team to reach new heights and become the best version of ourselves.
Juliana (Nana) holds a Bachelor’s degree in International Relations from Stanford University.
The first development of cloud computing found Nana working in this area with her own start-up. Understanding the benefit of consolidating data and systems into a single version of the truth, she then partnered with NetLedger (now Oracle NetSuite) to offer a fully functional Enterprise Resource Planning (ERP) system built exclusively on the cloud.
Nana’s expertise includes envisioning change and delivering value to growth-oriented businesses. Utilizing ERP technology and her advanced skills in process optimization, she streamlines processes, eliminates redundancies and manual processes, and facilitates digital transformations for Softype clients.
A ‘hands-on expert, Nana has, since founding Softype, participated in dozens of projects across 26 countries in the Americas, Europe, Africa, and all over Asia. Nana serves on the board of La Proteccion de la Infancia (Gota de Leche) and United Success Global.
Terence holds a Bachelor of Science degree from the Polytechnic University of the Philippines with a major in Tourism Management.
Terence’s experience includes sales and marketing roles, particularly creating marketing strategies, promotions, and retention programs in the travel and tourism industry. Since joining Softype in 2021, Terence has been a prime driver of marketing insights and a facilitator of key marketing initiatives in the Asia Pacific region. Event management is his specialty, including both online and in-person events that attract potential Softype clients to engage with the brand. Additionally, Terence is the face of Softype to our clients in Asia and Africa, ensuring they receive optimal service.
Personally, Terence enjoys basketball, cycling, guitar playing, mecha (robot) modeling, and video games. His daily mantra is as follows: “I can do all things through Christ who strengthens me.”
Ebe holds a Bachelor of Science degree in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT) in Nairobi, Kenya.
Ebenezer (Ebe) Mutungwa earned his Bachelor’s Degree in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT). Ebe combines outstanding communication skills with expert knowledge of NetSuite ERP (5 years in pre-sales for NetSuite Africa). Although, as Softype’s Sales officer for the African continent, Ebe works with organizations in various industries, he has a soft spot for nonprofit organizations. A previous
NGO manager, Ebe understands their challenges and demonstrates how they can leverage the Oracle NetSuite ERP and NetSuite’s Social Impact program to support their mission.
When not working, Ebe enjoys traveling, jogging, playing the guitar, and spending time with family and friends. His words to live by are “Through it all; all is well.”
Upendra holds a Master of Business Administration degree from Indus Business Academy in Bengaluru, India. His credentials include the academic specialties of Information Technology and Marketing.
Upendra’s experience includes business consulting and business process re-engineering. He brings more than 17 years of technical solution development experience to Softype. He counts experience in Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) integration projects in the manufacturing, telecom, healthcare, retail, banking, and insurance industries. He is proficient in procurement solutions and complex regulatory and compliance areas. Upendra also counts additional product management experience in the health care industry.
Joining Softype in 2021, Upendra brings a capability for hyper learning and an outstanding attitude, two traits in the Softype DNA, and is always a pleasure to work with.
On a personal note, he enjoys HAM radio operations and watching cricket matches. Upendra’s philosophy of life is summarized in his daily mantra: Past is history, future is mystery but today is a gift; that’s why it’s called present.
Prachi has a Bachelor’s degree in Electronics from the University of Mumbai and a Master’s degree in Computer Science from the University of Texas.
Prachi began her working career in the US (California). Over the years, she has moved from a purely technical role to a techno-functional role. As a techno-functional consultant, she can work with business, functional, and technical teams. Her specialty is implementing and customizing systems aligned with industry best practices. During her tenure of service, Softype promoted her five times in five years, culminating with her current position. Versatile and dynamic, Prachi cherishes a fast-paced work environment that allows her professional skills to grow. Her work is in the K-12 and tertiary education domains. She oversees the Softype education ERP (edERP) product development and management. The edERP product continues to evolve and expand due to new requirements in an ever-changing education sector. This gives her a chance to grow by constantly reinventing herself.
Prachi’s passion is to help educational institutions grow by migrating their enterprise-wide resources to cloud based systems. She believes that “Given new situations, the market for edERP, i.e., education on the cloud service, is here to grow. It’s about how we best serve it.”
Manisha holds a Bachelor’s degree in Physics from the University of Mumbai.
Manisha is the delivery manager for Softype’s ERP services. Experienced in project planning and execution, she provides leadership for all Softype’s solution consulting and implementation activities. Manisha began her career at Softype, working in all of its various departments, culminating in her selection as a member of the Executive team. Manisha has experience in all aspects of project organization and delivery. An excellent team manager, Manisha ensures that customer projects get the optimum resources required, facilitating minimal risk implementations that meet delivery schedules. Manisha’s expertise and guidance are significant factors in ensuring, that, unlike many ERP vendors, Softype implementations are delivered successfully and on time.
Shrey holds a Master’s degree in Business Administration from the Australian Graduate School of Management, University of New South Wales, specializing in consulting.
With extensive experience in Enterprise Cloud Solutions (ERP) and Management Consulting spanning four continents, Shrey is equipped with the ability to bridge gaps between technology and business outcomes that will enhance customer experience.
Having held leadership roles in consulting, advisory, and technology organizations across various geographies, Shrey brings a wealth of knowledge and a proven track record in general management, leadership, and business development.
With excellent people management skills and a strong consulting background, Shrey is extremely passionate about adding value through technology and process re-engineering.
Shrey’s unwavering dedication to cultivate a high-performing, customer-centric culture at Softype will empower our team to reach new heights and become the best version of ourselves.
Dr. Arvind holds a Bachelor’s degree in Electrical Engineering (MIT, Cambridge, Massachusetts), a Master’s degree in Management (MIT Sloan School) and a Ph.D. in Engineering Economic Systems (Stanford University).
A dedicated teacher and mentor, Arvind believes in Leadership through inspiration. Trained as a mathematical modeling and optimization analyst, Arvind focused his early career on developing tools to enable company growth. He worked with Fortune 500 companies to adapt their use of technology for growing new, evolving markets. Presently his efforts seek to expand these tools to small and medium enterprises.
Since co-founding Softype, he has channeled his energies to help international organizations grow by leveraging the benefits of technology, including process optimization and automation.