Using NetSuite ERP, which is only available as a Software as a Service (SaaS) offering, requires that your organization goes through the following steps:
Purchase the NetSuite ERP License
Have either NetSuite itself or an Oracle NetSuite Solution Provider like Softype “implement” the license
Get training on how to use it and then “Go Live” with the instance
Engage a “support services” organization to help you as you embark on the journey
Keep everything functional when the service undergoes major upgrades semi-annually
We partner with you to ensure your experience is smooth, successful, and hassle-free.
We understand that adapting to new technologies/systems to manage your data and processes is not an easy task. Any change, even one with huge benefits, is challenging to implement. For that reason, we believe in hand-holding your team through the journey of technology implementation.
Our Softype experts have helped over 450 organizations like yours by implementing the Oracle NetSuite ERP. Naturally, we’ve learned a few things over the years about executing successful implementation projects, acquiring knowledge that can also benefit your team. For instance, it is critical to have a well-organized plan and to start with our shared goals in mind.
The goal for your NetSuite ERP implementation is to “Go Live” with your new NetSuite ERP instance. Go-Live means that the information previously stored elsewhere is moved to your new system, and new activities will be handled from within the system, so the data is always ‘current.’ Once data migration is complete, transactions carried over, opening balances in the chart of accounts moved to the new system, and user testing completed, our teams can compare your Oracle NetSuite ERP instance with the legacy accounting system of record. At this point, you can approve the shutting down of the old accounting system, known as ‘Production Cut Over.’ Without this step, your company will have two systems of record: a timebomb of hassles, including time-consuming and duplicate entries into two different systems. Once NetSuite has become the system of record, your implementation is complete.
After your Go-Live and Production Cut-Over, for the next 30 days, Softype will answer any questions and provide help for any Go-Live support.
Based on our experience with more than 450 clients, we have developed a systematic step-by-step approach to help your organization. We’ve provided below a standard implementation plan. Please note that yours could be shorter (as short as 60 days) or longer (as long as 180 days) based on your organization’s needs.
The project implementation journey begins here.
Your entire team and the Softype team connect in this meeting.
Together, we agree on the details of the project scope.
Project managers of both teams introduce their teams.
Our teams decide on the roles and responsibilities for both teams and list them for the record.
Softype team explains the project implementation approach.
Softype team explains the project timeline and project schedule. This includes milestones and dates.
Our teams decide on the next steps and schedule future meetings.
By this point, the Softype team understands your organization’s structure and each major business procedure you would like to map to your NetSuite ERP instance. For example, processes may include procure to pay, manufacturing, order to cash, record to report, and others. Together, we look at ways to improve upon existing practices. Using our years of ERP consulting expertise, we recommend the best ways to adapt existing methods to the NetSuite ERP. We also set up easy-to-use reporting for the 360-degree visibility you need for your organization.
Based on the business process mapping (BPM) sessions held, Softype develops a business requirements document (BRD) that describes the specifics of the organization’s structure, processes, and reporting requirements. We use this document to create the solutions for the project. Softype creates the BRD and provides a copy to your team.
After your team reviews the BRD, we ask you to accept it by signing the document.
We begin creating the solution Master Data in your NetSuite ERP instance. The master data includes vendors, employees, customers, charts of accounts, departments, classes, locations, and more. Softype will hold internal strategy discussions to develop an effective solution to the processes and requirements elicited in the BRD. We meet with your team weekly and include progress reports in the meetings. For more information, please review Data Migration
After we have discussed the solution and strategies involved, Softype determines how best to configure and develop the solution that matches your business requirements.
We train your users on various procedures, including procure to pay, order to cash, record to report, and others. In addition, your NetSuite instances include a learning portal that allows users to gain proficiency with NetSuite ERP topics.
Softype presents your users with the NetSuite configuration. The users must test it to ensure that we mapped the processes as you expected when the business requirements document was agreed upon. Your users’ feedback is critical; participation in user acceptance testing (UAT) is essential to meeting your organization’s expectations. Typically, we may have to adjust some configurations while others are ideal.
Softype will fully configure your NetSuite instance in a testing environment. Your users will perform daily activities in this testing (Sandbox) environment. They will learn navigation and essential functions without any effects on production.
Once user acceptance testing is complete, Softype migrates the master data and configurations from the Sandbox to your NetSuite production instance. We also enter the old system’s opening general ledger and other transactional balances.
On this date, your organization chooses to make NetSuite the new system of record. This means that, from this time, users will enter transactions in NetSuite ERP only. We will ensure that all ending balances from the previous system match beginning balances in NetSuite ERP. Your team will start using NetSuite ERP exclusively for day-to-day tasks, including recording purchases, sales, banking inventory, and all other transactions.
For the first ten days, Softype employees continuously monitor your new ERP to ensure your transition is seamless. For the first 30 days after go-live, Softype will provide help to answer any questions and resolve Go Live related issues. After 60 days, we review the project with your team to ensure your satisfaction with the solution. Softype provides additional support options, as requested.
Co-Chairman and Co-Founder
Juliana (Nana) holds a Bachelor’s degree in International Relations from Stanford University.
The first development of cloud computing found Nana working in this area with her own start-up. Understanding the benefit of consolidating data and systems into a single version of the truth, she then partnered with NetLedger (now Oracle NetSuite) to offer a fully functional Enterprise Resource Planning (ERP) system built exclusively on the cloud.
Nana’s expertise includes envisioning change and delivering value to growth-oriented businesses. Utilizing ERP technology and her advanced skills in process optimization, she streamlines processes, eliminates redundancies and manual processes, and facilitates digital transformations for Softype clients.
A ‘hands-on expert, Nana has, since founding Softype, participated in dozens of projects across 26 countries in the Americas, Europe, Africa, and all over Asia. Nana serves on the board of La Proteccion de la Infancia (Gota de Leche) and United Success Global.
Digital Marketing Specialist
Hugh holds a Bachelor of Science degree in Marketing Management from Old Dominion University.
As the son of a grocery store owner’s parents, Hugh started his marketing education early, beginning at around 10 years old. After beginning his Softype career in Sales, he discovered that additional marketing knowledge would be beneficial. He began to immerse himself in marketing education and in 2021, Hugh started a 6-month Digital Marketing certification course through the Digital Marketing Institute and American Marketing Association. After 4 months in the program, Hugh earned his Digital Marketing Specialist and Professional Certified Marketer certifications. In January 2022, he accepted a position change from Sales/Business Development to Digital Marketing Specialist.
Hugh’s mantra is: “If you think you can or you think you can’t, either way, you’re right.”
Customer Success Officer
Terence holds a Bachelor of Science degree from the Polytechnic University of the Philippines with a major in Tourism Management.
Terence’s experience includes sales and marketing roles, particularly creating marketing strategies, promotions, and retention programs in the travel and tourism industry. Since joining Softype in 2021, Terence has been a prime driver of marketing insights and a facilitator of key marketing initiatives in the Asia Pacific region. Event management is his specialty, including both online and in-person events that attract potential Softype clients to engage with the brand. Additionally, Terence is the face of Softype to our clients in Asia and Africa, ensuring they receive optimal service.
Personally, Terence enjoys basketball, cycling, guitar playing, mecha (robot) modeling, and video games. His daily mantra is as follows: “I can do all things through Christ who strengthens me.”
Ebe holds a Bachelor of Science degree in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT) in Nairobi, Kenya.
Ebenezer (Ebe) Mutungwa earned his Bachelor’s Degree in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT). Ebe combines outstanding communication skills with expert knowledge of NetSuite ERP (5 years in pre-sales for NetSuite Africa). Although, as Softype’s Sales officer for the African continent, Ebe works with organizations in various industries, he has a soft spot for nonprofit organizations. A previous
NGO manager, Ebe understands their challenges and demonstrates how they can leverage the Oracle NetSuite ERP and NetSuite’s Social Impact program to support their mission.
When not working, Ebe enjoys traveling, jogging, playing the guitar, and spending time with family and friends. His words to live by are “Through it all; all is well.”
North American Sales
Jack attended the University of the Philippines, majoring in Hospitality Management.
Jack’s experience includes 4 years in the broadcasting industry and more than 33 years in enterprise information technology solutions sales. In the broadcast industry, Jack learned to match his style to anyone’s; he uses this skill today to communicate in a manner his clients appreciate. Jack combines empathetic listening skills with IT solutions knowledge to understand the finer points of what his customers require, need, and want.
Jack prizes spending time with his family. When he has time, he enjoys listening to music and watching soccer and mixed martial arts.
Vice President of Sales
Chris holds a Bachelor’s Degree in Accounting from Florida Atlantic University, an MBA from Florida State University, and is pursuing a DBA degree from AMA University.
Chris has more than 16 years of software sales experience, including 13 years in ERP sales with Oracle and SAP. Combining his ERP and accounting knowledge (CPA), Chris finds the right solution for our clients. He dives headfirst into the details of his team’s engagements, ensuring that Softype’s solutions are always the best fit. Others describe Chris as action-oriented, hands-on, and accountable.
Personally, Chris enjoys tennis, squash, badminton, biking, and reading. He also enjoys leading others to change their lives by providing personal guidance. His words to live by are “Who Dares Wins.”
Upendra holds a Master of Business Administration degree from Indus Business Academy in Bengaluru, India. His credentials include the academic specialties of Information Technology and Marketing.
Upendra’s experience includes business consulting and business process re-engineering. He brings more than 17 years of technical solution development experience to Softype. He counts experience in Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) integration projects in the manufacturing, telecom, healthcare, retail, banking, and insurance industries. He is proficient in procurement solutions and complex regulatory and compliance areas. Upendra also counts additional product management experience in the health care industry.
Joining Softype in 2021, Upendra brings a capability for hyper learning and an outstanding attitude, two traits in the Softype DNA, and is always a pleasure to work with.
On a personal note, he enjoys HAM radio operations and watching cricket matches. Upendra’s philosophy of life is summarized in his daily mantra: Past is history, future is mystery but today is a gift; that’s why it’s called present.
Pooja holds a degree in Engineering from the University of Mumbai. She has also completed an MBA focusing on accounting and business processes.
Pooja’s association with Softype began in 2012. She joined Softype as a Junior Functional Consultant. From the beginning, she was engaged in working with clients, specializing in training clients to undergo digital transformations successfully. Pooja developed a knack for visualizing ERP solutions to inefficient processes and communicating her vision to clients.
Pooja automated manual processes using the NetSuite ERP solution, thereby improving worker productivity. As her experience grew, Pooja received promotions to Senior Functional Consultant and Product Manager. She mentors junior colleagues in technical and business processes and, in so doing, helps evolve and propagate the Softype company culture.
Pooja understands that NetSuite ERP is the cloud ERP provider of choice because of the ease with which it can be adapted to different industries, its intuitive User Interface (UI), and the speed with which Softype can successfully implement it (a few months).
Pooja delights in working with customers in different countries. Her patient approach to managing change and guiding subordinates has won her praise from clients and co-workers
Program Lead, Education Vertical
Prachi has a Bachelor’s degree in Electronics from the University of Mumbai and a Master’s degree in Computer Science from the University of Texas.
Prachi began her working career in the US (California). Over the years, she has moved from a purely technical role to a techno-functional role. As a techno-functional consultant, she can work with business, functional, and technical teams. Her specialty is implementing and customizing systems aligned with industry best practices. During her tenure of service, Softype promoted her five times in five years, culminating with her current position. Versatile and dynamic, Prachi cherishes a fast-paced work environment that allows her professional skills to grow. Her work is in the K-12 and tertiary education domains. She oversees the Softype education ERP (edERP) product development and management. The edERP product continues to evolve and expand due to new requirements in an ever-changing education sector. This gives her a chance to grow by constantly reinventing herself.
Prachi’s passion is to help educational institutions grow by migrating their enterprise-wide resources to cloud based systems. She believes that “Given new situations, the market for edERP, i.e., education on the cloud service, is here to grow. It’s about how we best serve it.”
Chief Operating Officer
Manisha holds a Bachelor’s degree in Physics from the University of Mumbai.
Manisha is the delivery manager for Softype’s ERP services. Experienced in project planning and execution, she provides leadership for all Softype’s solution consulting and implementation activities. Manisha began her career at Softype, working in all of its various departments, culminating in her selection as a member of the Executive team. Manisha has experience in all aspects of project organization and delivery. An excellent team manager, Manisha ensures that customer projects get the optimum resources required, facilitating minimal risk implementations that meet delivery schedules. Manisha’s expertise and guidance are significant factors in ensuring, that, unlike many ERP vendors, Softype implementations are delivered successfully and on time.
Global Finance Officer
Moses holds a Bachelor’s Degree in Commerce from the University of Mumbai, specializing in Accounting and Economics.
Moses has more than 15 years of experience in ERP implementations and rollouts in a wide variety of industries across multiple geographies. He has engaged with clients across the Americas, Europe, the Middle East, and Asia. Building on this experience, Moses helps Softype’s customers manage the financial complexities of multi-books, multi-currencies, multi-exchange rates, landed costs, and the myriads of tax regimes such as sales tax, VAT, GST, and others that impact businesses. Working with Softype’s customers, Moses brings his experience to bear on their challenges of dealing with budgets, cash flows, currency revaluations, and financial controls.
Chief Executive Officer
Nikunj holds a Bachelor’s Degree in Commerce from the University of Mumbai, specializing in Audit and Finance.
Striking a balance between theory and practice, Nikunj helps clients through solution consulting and implementation work. Working at the nexus of accounting and technical change, his wisdom and insights are invaluable in steering the digital transformation of Softype clients. With extensive technical awareness and expertise, he is particularly adept at juggling multiple stakeholder interests that manifest themselves during the journey, always mindful of the client’s interests while fostering the teamwork and trust needed by all.
Nikunj’s portfolio includes designing an accounting solution and implementing best practices for the order to cash, procure to pay, and cost accounting processes. He has enabled ERP solution implementations across many countries, including Nigeria, South Africa, Japan, Thailand, and the United States of America.
Nikunj professes that “Digital Transformation requires People, Processes, and Technology to be in harmony. Where this synergy exists, success will follow.”
Chairman and Co-Founder
Dr. Arvind holds a Bachelor’s degree in Electrical Engineering (MIT, Cambridge, Massachusetts), a Master’s degree in Management (MIT Sloan School) and a Ph.D. in Engineering Economic Systems (Stanford University).
A dedicated teacher and mentor, Arvind believes in Leadership through inspiration. Trained as a mathematical modeling and optimization analyst, Arvind focused his early career on developing tools to enable company growth. He worked with Fortune 500 companies to adapt their use of technology for growing new, evolving markets. Presently his efforts seek to expand these tools to small and medium enterprises.
Since co-founding Softype, he has channeled his energies to help international organizations grow by leveraging the benefits of technology, including process optimization and automation.