After you purchase an ERP system, your vendor usually configures it as part of the implementation. ERP configurations are minor changes that your vendor makes to fine-tune the out of box functionality of the ERP system. Depending on your company’s needs, your ERP supplier will change fields, forms, languages, time zones, currencies, units of measure, and other items. The vendor’s tweaks to the system ensure that the final configured solution matches your business requirements.
Whereas ERP configurations are minor changes, if your company needs system customization, your vendor must build new capabilities that didn’t previously exist in the ERP. ERP customizations require a great deal of product knowledge and are often carried out by an ERP partner, like Softype.
NetSuite uses a unified data model—the entire system and all elements are built on a single code source. As a true cloud, the “one source of truth” approach that the NetSuite platform is built on makes customizations and developing add-ons to the systems more secure and simplified.
In addition to the unified data model approach, NetSuite reduces customization risks by:
Ensuring that no client is ever version locked by using a patented twice-yearly upgrade process
Assuming any of your consulting charges that could be required if customizations broke on upgrade
Every business has its own unique set of business processes. NetSuite services various industries and verticals, which means that sometimes companies need to enhance the out-of- the-box system to fit their needs.
However, to make the most of your NetSuite ERP investment, you may consider the option of customizing the solution to meet the unique needs of your business. NetSuite customization helps align with long-term business goals.
On your behalf, Softype will build new functions, extend NetSuite to third-party applications, and personalize software functions and dashboards. Softype will use NetSuite’s SuiteCloud technologies to develop your customization. SuiteCloud is a comprehensive toolkit used to build and implement complex processes. You don’t need to understand the technologies described below. However, for the sake of transparency, they are listed here:
SuiteScript enables organizations like yours to completely customize and automate business processes, allowing them to build new functions, processes, and applications in NetSuite. Using SuiteScript, you can:
SuiteTalk allows your company to integrate NetSuite with various on-premise and cloudenvironments. SuiteTalk makes enhancing, extending, and integrating third-party and legacy systems easy. Using SuiteTalk, your company can:
SuiteBuilder allows organizations to customize components that control how users interact with NetSuite. You can tailor NetSuite to individual business needs and processes using a simple point-and-click interface for creating fields, forms, record types, and transaction types. Using SuiteBuilder, you can:
SuiteAnalytics allows you to leverage embedded Business Intelligence (BI) capabilities to unearth real-time insights from custom applications. Using SuiteAnalytics, you can:
SuiteBundler provides a way to package and deploy customizations from a sandbox to a production environment. Using SuiteBundler, you can:
From NetSuite Add Ons to building localization enhancements and even designing an education ERP, Softype has the skills, personnel, and experience you can count on to customize your NetSuite environment. Listed below are a few of the customizations Softype has developed:
Indian Tax Bharat Edition
Leasing and Contract Management
Preventive and Breakdown Maintenance
Softype combines practical solutions with expert service, thus maximizing our clients’ investments in their business automation solutions. Our experts can help guide your team through the customization process.
Co-Chairman and Co-Founder
Juliana (Nana) holds a Bachelor’s degree in International Relations from Stanford University.
The first development of cloud computing found Nana working in this area with her own start-up. Understanding the benefit of consolidating data and systems into a single version of the truth, she then partnered with NetLedger (now Oracle NetSuite) to offer a fully functional Enterprise Resource Planning (ERP) system built exclusively on the cloud.
Nana’s expertise includes envisioning change and delivering value to growth-oriented businesses. Utilizing ERP technology and her advanced skills in process optimization, she streamlines processes, eliminates redundancies and manual processes, and facilitates digital transformations for Softype clients.
A ‘hands-on expert, Nana has, since founding Softype, participated in dozens of projects across 26 countries in the Americas, Europe, Africa, and all over Asia. Nana serves on the board of La Proteccion de la Infancia (Gota de Leche) and United Success Global.
Digital Marketing Specialist
Hugh holds a Bachelor of Science degree in Marketing Management from Old Dominion University.
As the son of a grocery store owner’s parents, Hugh started his marketing education early, beginning at around 10 years old. After beginning his Softype career in Sales, he discovered that additional marketing knowledge would be beneficial. He began to immerse himself in marketing education and in 2021, Hugh started a 6-month Digital Marketing certification course through the Digital Marketing Institute and American Marketing Association. After 4 months in the program, Hugh earned his Digital Marketing Specialist and Professional Certified Marketer certifications. In January 2022, he accepted a position change from Sales/Business Development to Digital Marketing Specialist.
Hugh’s mantra is: “If you think you can or you think you can’t, either way, you’re right.”
Customer Success Officer
Terence holds a Bachelor of Science degree from the Polytechnic University of the Philippines with a major in Tourism Management.
Terence’s experience includes sales and marketing roles, particularly creating marketing strategies, promotions, and retention programs in the travel and tourism industry. Since joining Softype in 2021, Terence has been a prime driver of marketing insights and a facilitator of key marketing initiatives in the Asia Pacific region. Event management is his specialty, including both online and in-person events that attract potential Softype clients to engage with the brand. Additionally, Terence is the face of Softype to our clients in Asia and Africa, ensuring they receive optimal service.
Personally, Terence enjoys basketball, cycling, guitar playing, mecha (robot) modeling, and video games. His daily mantra is as follows: “I can do all things through Christ who strengthens me.”
Ebe holds a Bachelor of Science degree in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT) in Nairobi, Kenya.
Ebenezer (Ebe) Mutungwa earned his Bachelor’s Degree in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT). Ebe combines outstanding communication skills with expert knowledge of NetSuite ERP (5 years in pre-sales for NetSuite Africa). Although, as Softype’s Sales officer for the African continent, Ebe works with organizations in various industries, he has a soft spot for nonprofit organizations. A previous
NGO manager, Ebe understands their challenges and demonstrates how they can leverage the Oracle NetSuite ERP and NetSuite’s Social Impact program to support their mission.
When not working, Ebe enjoys traveling, jogging, playing the guitar, and spending time with family and friends. His words to live by are “Through it all; all is well.”
North American Sales
Jack attended the University of the Philippines, majoring in Hospitality Management.
Jack’s experience includes 4 years in the broadcasting industry and more than 33 years in enterprise information technology solutions sales. In the broadcast industry, Jack learned to match his style to anyone’s; he uses this skill today to communicate in a manner his clients appreciate. Jack combines empathetic listening skills with IT solutions knowledge to understand the finer points of what his customers require, need, and want.
Jack prizes spending time with his family. When he has time, he enjoys listening to music and watching soccer and mixed martial arts.
Vice President of Sales
Chris holds a Bachelor’s Degree in Accounting from Florida Atlantic University, an MBA from Florida State University, and is pursuing a DBA degree from AMA University.
Chris has more than 16 years of software sales experience, including 13 years in ERP sales with Oracle and SAP. Combining his ERP and accounting knowledge (CPA), Chris finds the right solution for our clients. He dives headfirst into the details of his team’s engagements, ensuring that Softype’s solutions are always the best fit. Others describe Chris as action-oriented, hands-on, and accountable.
Personally, Chris enjoys tennis, squash, badminton, biking, and reading. He also enjoys leading others to change their lives by providing personal guidance. His words to live by are “Who Dares Wins.”
Upendra holds a Master of Business Administration degree from Indus Business Academy in Bengaluru, India. His credentials include the academic specialties of Information Technology and Marketing.
Upendra’s experience includes business consulting and business process re-engineering. He brings more than 17 years of technical solution development experience to Softype. He counts experience in Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) integration projects in the manufacturing, telecom, healthcare, retail, banking, and insurance industries. He is proficient in procurement solutions and complex regulatory and compliance areas. Upendra also counts additional product management experience in the health care industry.
Joining Softype in 2021, Upendra brings a capability for hyper learning and an outstanding attitude, two traits in the Softype DNA, and is always a pleasure to work with.
On a personal note, he enjoys HAM radio operations and watching cricket matches. Upendra’s philosophy of life is summarized in his daily mantra: Past is history, future is mystery but today is a gift; that’s why it’s called present.
Pooja holds a degree in Engineering from the University of Mumbai. She has also completed an MBA focusing on accounting and business processes.
Pooja’s association with Softype began in 2012. She joined Softype as a Junior Functional Consultant. From the beginning, she was engaged in working with clients, specializing in training clients to undergo digital transformations successfully. Pooja developed a knack for visualizing ERP solutions to inefficient processes and communicating her vision to clients.
Pooja automated manual processes using the NetSuite ERP solution, thereby improving worker productivity. As her experience grew, Pooja received promotions to Senior Functional Consultant and Product Manager. She mentors junior colleagues in technical and business processes and, in so doing, helps evolve and propagate the Softype company culture.
Pooja understands that NetSuite ERP is the cloud ERP provider of choice because of the ease with which it can be adapted to different industries, its intuitive User Interface (UI), and the speed with which Softype can successfully implement it (a few months).
Pooja delights in working with customers in different countries. Her patient approach to managing change and guiding subordinates has won her praise from clients and co-workers
Program Lead, Education Vertical
Prachi has a Bachelor’s degree in Electronics from the University of Mumbai and a Master’s degree in Computer Science from the University of Texas.
Prachi began her working career in the US (California). Over the years, she has moved from a purely technical role to a techno-functional role. As a techno-functional consultant, she can work with business, functional, and technical teams. Her specialty is implementing and customizing systems aligned with industry best practices. During her tenure of service, Softype promoted her five times in five years, culminating with her current position. Versatile and dynamic, Prachi cherishes a fast-paced work environment that allows her professional skills to grow. Her work is in the K-12 and tertiary education domains. She oversees the Softype education ERP (edERP) product development and management. The edERP product continues to evolve and expand due to new requirements in an ever-changing education sector. This gives her a chance to grow by constantly reinventing herself.
Prachi’s passion is to help educational institutions grow by migrating their enterprise-wide resources to cloud based systems. She believes that “Given new situations, the market for edERP, i.e., education on the cloud service, is here to grow. It’s about how we best serve it.”
Chief Operating Officer
Manisha holds a Bachelor’s degree in Physics from the University of Mumbai.
Manisha is the delivery manager for Softype’s ERP services. Experienced in project planning and execution, she provides leadership for all Softype’s solution consulting and implementation activities. Manisha began her career at Softype, working in all of its various departments, culminating in her selection as a member of the Executive team. Manisha has experience in all aspects of project organization and delivery. An excellent team manager, Manisha ensures that customer projects get the optimum resources required, facilitating minimal risk implementations that meet delivery schedules. Manisha’s expertise and guidance are significant factors in ensuring, that, unlike many ERP vendors, Softype implementations are delivered successfully and on time.
Global Finance Officer
Moses holds a Bachelor’s Degree in Commerce from the University of Mumbai, specializing in Accounting and Economics.
Moses has more than 15 years of experience in ERP implementations and rollouts in a wide variety of industries across multiple geographies. He has engaged with clients across the Americas, Europe, the Middle East, and Asia. Building on this experience, Moses helps Softype’s customers manage the financial complexities of multi-books, multi-currencies, multi-exchange rates, landed costs, and the myriads of tax regimes such as sales tax, VAT, GST, and others that impact businesses. Working with Softype’s customers, Moses brings his experience to bear on their challenges of dealing with budgets, cash flows, currency revaluations, and financial controls.
Chief Executive Officer
Nikunj holds a Bachelor’s Degree in Commerce from the University of Mumbai, specializing in Audit and Finance.
Striking a balance between theory and practice, Nikunj helps clients through solution consulting and implementation work. Working at the nexus of accounting and technical change, his wisdom and insights are invaluable in steering the digital transformation of Softype clients. With extensive technical awareness and expertise, he is particularly adept at juggling multiple stakeholder interests that manifest themselves during the journey, always mindful of the client’s interests while fostering the teamwork and trust needed by all.
Nikunj’s portfolio includes designing an accounting solution and implementing best practices for the order to cash, procure to pay, and cost accounting processes. He has enabled ERP solution implementations across many countries, including Nigeria, South Africa, Japan, Thailand, and the United States of America.
Nikunj professes that “Digital Transformation requires People, Processes, and Technology to be in harmony. Where this synergy exists, success will follow.”
Chairman and Co-Founder
Dr. Arvind holds a Bachelor’s degree in Electrical Engineering (MIT, Cambridge, Massachusetts), a Master’s degree in Management (MIT Sloan School) and a Ph.D. in Engineering Economic Systems (Stanford University).
A dedicated teacher and mentor, Arvind believes in Leadership through inspiration. Trained as a mathematical modeling and optimization analyst, Arvind focused his early career on developing tools to enable company growth. He worked with Fortune 500 companies to adapt their use of technology for growing new, evolving markets. Presently his efforts seek to expand these tools to small and medium enterprises.
Since co-founding Softype, he has channeled his energies to help international organizations grow by leveraging the benefits of technology, including process optimization and automation.