We had an existing ordering system, but it was not fully functional as it was not web-based and our sales officers always needed to report back to the office to process orders. Our 2 other branches also couldn’t use it, so they had a different system of processing orders. Most of the monitoring had to be done manually and inter-branch transactions were not easy to do.
Until this year (2018) , when we heard of Softype (Netsuite). We were reluctant (to switch to Netsuite) at first, not believing it was possible for Softype to fit Netsuite into our current setup. Netsuite not only made our ordering system available online, it made it possible for our other branches to use the same system we were using. All sections and departments were now centralized (sales, accounting, inventory, production status, etc.) and everyone across all branches was able to see everything in one platform.
We would not have reached this point in using the system with so much ease if it were not for the dedication and hard work of the members of Softype. I highly recommend Netsuite, especially for businesses that are trying to find a way to organize their records and monitor all data accurately. If you are a business owner struggling with similar issues as we were, Netsuite is the way to go.
From the very first meeting with Softype, when I was selecting a new financial accounting software, I knew I was dealing with professional dedicated experts. The team took time to understand our business and needs and expectations and delivered a bespoke solution in the timescale requested.
Throughout the implementation process, the lines of communication were fluid and issues resolved immediately. Afterwards, the team was always there for us to help with any problems that cropped up while we were learning.
A world class product sold and delivered by a world class team.
Softype, Inc. has been very efficient and professional in working with our company. Within 4 months, they have delivered and we went LIVE with our customized Netsuite ERP. I haven’t encountered any such company that can deliver and understand how to synchronize both management and IT at the same time.
Softype, Inc. has truly given Netsuite ERP a name above the rest. We are proud to be partners with Softype, Inc.
As the company scaled and experienced hypergrowth to compete in the already fast – paced industry of retail and wholesale supermarkets, we were facing a voluminous number of issues daily that we needed to resolve just to ensure our stores had stocks and our vendors were paid on time. When Softype presented to us a solution, it seemed too good to be true! We were quite skeptical, after having bad experiences with system implementations in the past. But our doubts were proven wrong with their exceptionally talented, driven and focused team as Softype delivered excellently without compromising timelines, cost, and user comfort level. Support was quick, customizations were well-thought of, and business process change management was properly aligned.
Netsuite is a great software that allowed balance between rigidity of controls and flexibility for business. Yet the level of excellence it can do for one’s business will only be as good as how it is implemented and its functionality translated fittingly to the business process – something which Softype precisely was able to deliver brilliantly.
Finance Manager and Daily User