Softype, We're Oracle NetSuite ERP Experts

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Frequently Asked Questions (FAQs)

Whether you’re exploring ERP solutions for the first time or looking to optimize your current NetSuite setup, we know you might have questions. This FAQ section is designed to give you quick, clear answers about who we are, what we offer, and how we can help your business grow.

About Softype

What is Softype?

Softype is a global business solutions provider that specializes in cloud-based Enterprise Resource Planning (ERP) solutions, primarily Oracle NetSuite ERP.

What services do you provide?

We offer services such as NetSuite implementation, Customization, Integration, Support, Training, SuiteExtensions and consulting to help businesses streamline operations and achieve digital transformation

How long has Softype been in business?

Softype has delivered ERP solutions and business consulting services over the past 25 years. Our extensive experience ensures clients receive high-quality service and expertise in ERP implementation and optimization.

Where is Softype located and which regions do you support?

Softype has a global presence with offices in North America, Asia, Africa and Australia. We serve clients worldwide.

How can I contact Softype for more information?

You can reach Softype through:

Website Contact Form: www.softype.com/contact-us

Email: [email protected]

Global/USA: +1 650 488 4412

India: +91 22 4616 3839

Philippines: +63 917 558 1513, +63 917 188 8113,  +63 (32) 520 3746

Kenya: +254 720 940 174

Australia: +61 452 183 613

NetSuite ERP & Implementation

What ERP solutions does Softype offer?

Softype primarily offers Oracle NetSuite ERP, a cloud-based business management solution. We provide services such as ERP implementation, customization, integration, and post-go-live support to ensure smooth operations.

How does Softype customize NetSuite for specific industry?

Softype customizes NetSuite ERP by tailoring workflows, dashboards, reports, and modules to align with a business’s unique operational requirements. Our team configures custom fields, scripts, and automation to enhance functionality and efficiency.

What industries does Softype specialize in?

Softype specializes in ERP solutions for industries such as trading, education, vehicle dealership and in-house financing, white goods and retail financing, property sales and leasing, manufacturing, and food processing.

Do you offer implementation, support, and training services?

Yes! Softype provides end-to-end ERP services, such as system implementation, customization and integration, post-implementation support, user training to maximize NetSuite ERP’s value.

How does Softype help businesses with digital transformation?

Softype helps businesses transition from legacy systems to modern, cloud-based ERP solutions. We streamline operations, integrate business processes, and automate workflows which enable companies to make data-driven decisions in real time.

NetSuite ERP & Implementation

Why Choose Softype as your Oracle NetSuite Partner?

The right NetSuite implementation partner is key to a successful ERP journey.

Proven Expertise

500+ successful NetSuite ERP implementations across diverse industries.

Proven Expertise

500+ successful NetSuite ERP implementations across diverse industries.

Global Reach,
Local Support

Offices in the U.S., Philippines, India, and Kenya, with seamless remote delivery and support services.

Global Reach,
Local Support

Offices in the U.S., Philippines, India, and Kenya, with seamless remote delivery and support services.

Tailored Implementation Models

Expertise with both Big Bang and Incremental Steps approaches.

Tailored Implementation Models

Expertise with both Big Bang and Incremental Steps approaches.

Transparent Cost

Fixed bid pricing for cost predictability

Transparent Cost

Fixed bid pricing for cost predictability

Can NetSuite ERP be integrated with other systems?

Yes! Softype easily integrates NetSuite ERP with various third-party software solutions.

E-commerce platforms

such as Shopify, Magento, WooCommerce

E-commerce platforms

such as Shopify, Magento, WooCommerce

Point-of-Sale (POS) systems

Point-of-Sale (POS) systems

Banking software

Banking software

Electronic Data Interchange (EDI)

Electronic Data Interchange (EDI)

Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

Can I implement NetSuite ERP myself?

Self-implementation is possible but not recommended. Softype offers:

Faster Go-Live

60-120 days vs. 4-6 months on your own

Faster Go-Live

60-120 days vs. 4-6 months on your own

Quicker return on investment through expert-led implementation

Quicker return on investment through expert-led implementation

Shared Accountability

Softype partners with you in both strategy and delivery

Shared Accountability

Softype partners with you in both strategy and delivery

Full functionality

Our team ensures all valuable features are utilized

Full functionality

Our team ensures all valuable features are utilized

How should I plan for my NetSuite implementation?

Find an experienced partner like Softype for a structured approach

Find an experienced partner like Softype for a structured approach

Define your business processes and requirements clearly

Define your business processes and requirements clearly

Prepare for data migration

Softype provides templates to streamline this step.

Prepare for data migration

Softype provides templates to streamline this step.

Limit unnecessary customizations to ensure a smooth deployment

Limit unnecessary customizations to ensure a smooth deployment

Softype Project Recovery Services

What is Softype’s Project Recovery?

Softype’s Project Recovery service helps businesses overcome challenges and get their ERP implementation back on track for success. We assess issues, identify gaps, and create a strategy to bring your project back on track.

How do I know if my ERP project needs recovery assistance?

Your ERP project may require recovery if you experience:

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Frequent delays or missed deadlines.

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Budget overruns with no resolution.

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User resistance due to poor adoption.

105

Unreliable system performance or data inconsistencies.

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A lack of clear objectives or implementation direction.

What are the signs of a failing ERP project that Softype can help with?

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Lack of executive buy-in and stakeholder alignment.

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Vaguely defined business processes and unclear objectives.

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Frequent technical issues and system crashes.

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Insufficient training that leads to low user adoption.

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Data inconsistencies which affect reporting and decision-making.

How long does a project recovery process typically take?

The recovery timeline depends on project complexity. It can take a few weeks to several months, based on the severity of issues and required solutions.

SuiteExtensions by Perago

What are SuiteExtensions?​

SuiteExtensions, designed by Softype and Perago Inc., are specialized add-ons and custom solutions to enhance and extend NetSuite’s standard functionality. These extensions address industry-specific needs, automate processes, and improve overall efficiency.​

How do SuiteExtensions benefit my business?

Automation of manual tasks to save time

Automation of manual tasks to save time

Enhanced reporting and analytics

Enhanced reporting and analytics

Industry-specific customizations for better workflow integration

Industry-specific customizations for better workflow integration

Seamless third-party software integrations

Seamless third-party software integrations

What types of SuiteExtensions does Softype offer?

GoApprove

Streamline approval workflows for faster decision-making.

GoBudget

Gain real-time budget control and financial visibility.

GoLease

Simplify lease management and compliance monitoring.

GoProcure

Automate procurement processes for efficiency and cost savings.

GoAsset

Manage asset management, depreciation, and lifecycle seamlessly.

Are SuiteExtensions easy to integrate with my current NetSuite setup?

Absolutely. Softype’s SuiteExtensions are designed to integrate seamlessly with NetSuite to ensure smooth deployment with minimal disruption to your business.

How do I know if my business needs a SuiteExtension?

If there are gaps in your existing operations, or you feel something is missing in your existing ERP instance, a SuiteExtension could be the solution. Let our experts help you find the best fit.

How do I get started with SuiteExtensions?

Reach out to our team for a consultation! We’ll discuss your business challenges, recommend suitable SuiteExtensions, and guide you through the implementation process.

Customer Success

Does Softype offer post-implementation support?

Yes! Softype provides comprehensive post-implementation support.

System troubleshooting

System troubleshooting

Process optimization

Process optimization

Ongoing training for long-term NetSuite ERP success

Ongoing training for long-term NetSuite ERP success

What kind of training does Softype provide for NetSuite users?

Role-specific training

Finance, sales, inventory, etc.

Role-specific training

Finance, sales, inventory, etc.

Hands-on workshops for user proficiency

Hands-on workshops for user proficiency

Online self-paced learning

via NetSuite Learning Cloud Support (LCS).

Online self-paced learning

via NetSuite Learning Cloud Support (LCS).

Do you offer customized training sessions for our team?

Yes! Softype provides tailored training programs based on your business’s needs.
Training can be conducted online or on-site.

Softype Resources

Knowledge base articles and documentation

Webinars and training videos

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Mr. Shreyansh Patil (Shrey)

Group CEO

Shrey holds a Master’s degree in Business Administration from the Australian Graduate School of Management, University of New South Wales, specializing in consulting.

With extensive experience in Enterprise Cloud Solutions (ERP) and Management Consulting spanning four continents, Shrey is equipped with the ability to bridge gaps between technology and business outcomes that will enhance customer experience. Having held leadership roles in consulting, advisory, and technology organizations across various geographies, Shrey brings a wealth of knowledge and a proven track record in general management, leadership, and business development. With excellent people management skills and a strong consulting background, Shrey is extremely passionate about adding value through technology and process re-engineering.

Shrey’s unwavering dedication to cultivate a high-performing, customer-centric culture at Softype will empower our team to reach new heights and become the best version of ourselves.

Ms. Juliana Luz

Co-Chairman and Co-Founder

Juliana (Nana) holds a Bachelor’s degree in International Relations from Stanford University.

The first development of cloud computing found Nana working in this area with her own start-up. Understanding the benefit of consolidating data and systems into a single version of the truth, she then partnered with NetLedger (now Oracle NetSuite) to offer a fully functional Enterprise Resource Planning (ERP) system built exclusively on the cloud.

Nana’s expertise includes envisioning change and delivering value to growth-oriented businesses. Utilizing ERP technology and her advanced skills in process optimization, she streamlines processes, eliminates redundancies and manual processes, and facilitates digital transformations for Softype clients.

A ‘hands-on expert, Nana has, since founding Softype, participated in dozens of projects across 26 countries in the Americas, Europe, Africa, and all over Asia. Nana serves on the board of La Proteccion de la Infancia (Gota de Leche) and United Success Global.

Mr. Terence Michael C. Rena

Group AMO/Sales Lead

Terence holds a Bachelor of Science degree from the Polytechnic University of the Philippines with a major in Tourism Management.

Terence’s experience includes sales and marketing roles, particularly creating marketing strategies, promotions, and retention programs in the travel and tourism industry. Since joining Softype in 2021, Terence has been a prime driver of marketing insights and a facilitator of key marketing initiatives in the Asia Pacific region. Event management is his specialty, including both online and in-person events that attract potential Softype clients to engage with the brand. Additionally, Terence is the face of Softype to our clients in Asia and Africa, ensuring they receive optimal service.

Personally, Terence enjoys basketball, cycling, guitar playing, mecha (robot) modeling, and video games. His daily mantra is as follows: “I can do all things through Christ who strengthens me.”

Mr. Ebenezer (Ebe) Mutungwa

African Sales

Ebe holds a Bachelor of Science degree in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT) in Nairobi, Kenya.

Ebenezer (Ebe) Mutungwa earned his Bachelor’s Degree in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT). Ebe combines outstanding communication skills with expert knowledge of NetSuite ERP (5 years in pre-sales for NetSuite Africa). Although, as Softype’s Sales officer for the African continent, Ebe works with organizations in various industries, he has a soft spot for nonprofit organizations. A previous
NGO manager, Ebe understands their challenges and demonstrates how they can leverage the Oracle NetSuite ERP and NetSuite’s Social Impact program to support their mission.

When not working, Ebe enjoys traveling, jogging, playing the guitar, and spending time with family and friends. His words to live by are “Through it all; all is well.”

Mr. Upendra Rabde

Business Architect

Upendra holds a Master of Business Administration degree from Indus Business Academy in Bengaluru, India. His credentials include the academic specialties of Information Technology and Marketing.

Upendra’s experience includes business consulting and business process re-engineering. He brings more than 17 years of technical solution development experience to Softype. He counts experience in Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) integration projects in the manufacturing, telecom, healthcare, retail, banking, and insurance industries. He is proficient in procurement solutions and complex regulatory and compliance areas. Upendra also counts additional product management experience in the health care industry.

Joining Softype in 2021, Upendra brings a capability for hyper learning and an outstanding attitude, two traits in the Softype DNA, and is always a pleasure to work with.

On a personal note, he enjoys HAM radio operations and watching cricket matches. Upendra’s philosophy of life is summarized in his daily mantra: Past is history, future is mystery but today is a gift; that’s why it’s called present.

Ms. Prachi Shende

Country Manager (India)

Prachi has a Bachelor’s degree in Electronics from the University of Mumbai and a Master’s degree in Computer Science from the University of Texas.

Prachi began her working career in the US (California). Over the years, she has moved from a purely technical role to a techno-functional role. As a techno-functional consultant, she can work with business, functional, and technical teams. Her specialty is implementing and customizing systems aligned with industry best practices. During her tenure of service, Softype promoted her five times in five years, culminating with her current position. Versatile and dynamic, Prachi cherishes a fast-paced work environment that allows her professional skills to grow. Her work is in the K-12 and tertiary education domains. She oversees the Softype education ERP (edERP) product development and management. The edERP product continues to evolve and expand due to new requirements in an ever-changing education sector. This gives her a chance to grow by constantly reinventing herself.

Prachi’s passion is to help educational institutions grow by migrating their enterprise-wide resources to cloud based systems. She believes that “Given new situations, the market for edERP, i.e., education on the cloud service, is here to grow. It’s about how we best serve it.”

Ms. Manisha Hule

Senior Vice President of Professional Services

Manisha holds a Bachelor’s degree in Physics from the University of Mumbai.

Manisha is the delivery manager for Softype’s ERP services. Experienced in project planning and execution, she provides leadership for all Softype’s solution consulting and implementation activities. Manisha began her career at Softype, working in all of its various departments, culminating in her selection as a member of the Executive team. Manisha has experience in all aspects of project organization and delivery. An excellent team manager, Manisha ensures that customer projects get the optimum resources required, facilitating minimal risk implementations that meet delivery schedules. Manisha’s expertise and guidance are significant factors in ensuring, that, unlike many ERP vendors, Softype implementations are delivered successfully and on time.

Shreyansh Patil (Shrey)

Group – CEO

Shrey holds a Master’s degree in Business Administration from the Australian Graduate School of Management, University of New South Wales, specializing in consulting.

With extensive experience in Enterprise Cloud Solutions (ERP) and Management Consulting spanning four continents, Shrey is equipped with the ability to bridge gaps between technology and business outcomes that will enhance customer experience.

Having held leadership roles in consulting, advisory, and technology organizations across various geographies, Shrey brings a wealth of knowledge and a proven track record in general management, leadership, and business development.

With excellent people management skills and a strong consulting background, Shrey is extremely passionate about adding value through technology and process re-engineering.

Shrey’s unwavering dedication to cultivate a high-performing, customer-centric culture at Softype will empower our team to reach new heights and become the best version of ourselves.

Dr. Arvind Khilnani

Chairman and Co-Founder

Dr. Arvind holds a Bachelor’s degree in Electrical Engineering (MIT, Cambridge, Massachusetts), a Master’s degree in Management (MIT Sloan School) and a Ph.D. in Engineering Economic Systems (Stanford University).

A dedicated teacher and mentor, Arvind believes in Leadership through inspiration. Trained as a mathematical modeling and optimization analyst, Arvind focused his early career on developing tools to enable company growth. He worked with Fortune 500 companies to adapt their use of technology for growing new, evolving markets. Presently his efforts seek to expand these tools to small and medium enterprises.

Since co-founding Softype, he has channeled his energies to help international organizations grow by leveraging the benefits of technology, including process optimization and automation.